FAIS Disclosures
Key Individual
Louis Eldon de Waal — CFA Charterholder, Key Individual (FSP 53208)
Compliance Officer
Masthead (Pty) Ltd — independent compliance supervision
Categories of Advice
Silverhurst Wealth Partners is authorised to provide advice and intermediary services in the following FAIS categories:
- Long-term Insurance (Category A)
- Short-term Insurance Personal Lines (Category B1)
- Retirement Funds and Pension Funds Benefits
- Collective Investment Schemes
- Structured Deposits
Medical Aid & Gap Cover
Medical aid advisory and gap cover intermediary services are provided under Approach Administration (Pty) Ltd (FSP 23579). Eldon de Waal acts as a Supervised Representative of Approach Administration for these products. Approach Administration has its own compliance officers and processes.
Verify Our Licence
You can independently verify our FSP licence on the FSCA website:
Professional Indemnity
Silverhurst Wealth Partners maintains professional indemnity insurance as required by the FAIS Act.
Remuneration
We are remunerated through a combination of commission (as regulated by the applicable product provider) and/or fees agreed with the client. Full remuneration disclosure is provided in the Record of Advice (ROA) prior to any product transaction. Medical aid broker commission is capped by the Council for Medical Schemes (CMS) at 3% of the total premium or R125.86 per member family, whichever is lower — it does not vary by plan richness.
Privacy Policy (POPIA)
Silverhurst Wealth Partners is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This policy describes how we collect, use, store, and protect your personal data.
What we collect
We collect personal information necessary to provide financial advisory services, including: identity details, contact information, financial data (income, assets, liabilities), health information (for medical aid advisory), and employment details.
How we use it
Your information is used solely for the purpose of providing financial advice, fulfilling regulatory obligations (FICA, FAIS), and servicing your financial products. We do not sell, trade, or rent your personal information to third parties.
Data sharing
We share your information only with product providers (to effect transactions you have approved), our compliance officer (Masthead), regulatory bodies (FSCA, FIC) as required by law, and technology service providers who process data on our behalf under strict confidentiality agreements.
Storage and security
All data is stored in encrypted databases (AES-256). Communication is encrypted in transit (TLS 1.3). We maintain strict access controls and conduct regular security reviews.
Your rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at privacy@silverhurstwealth.co.za.
Download full Privacy Policy (PDF)Complaints Procedure
If you are dissatisfied with any aspect of our service or advice, we want to hear about it. We take all complaints seriously and are committed to resolving them fairly, efficiently, and transparently.
How to lodge a complaint
You may lodge a complaint in writing via email to complaints@silverhurstwealth.co.za or by letter to our registered office. Please include your full name, contact details, a description of the complaint, and any supporting documentation.
Process
- Acknowledgement: We will acknowledge receipt of your complaint within 3 business days.
- Investigation: We will investigate the complaint thoroughly and provide you with a substantive response within 15 business days.
- Resolution: If you are not satisfied with our response, you may escalate the complaint to our compliance officer (Masthead) or to the FAIS Ombud.
FAIS Ombud
If your complaint remains unresolved, you may refer it to the FAIS Ombud:
- Telephone: 012 470 9080
- Email: info@faisombud.co.za
- Website: www.faisombud.co.za
Treating Customers Fairly
Silverhurst Wealth Partners is committed to the FSCA's Treating Customers Fairly (TCF) framework. We embed the six TCF outcomes into every aspect of our business.
The six outcomes
- Outcome 1: Customers are confident they are dealing with an FSP where fair treatment is central to the culture.
- Outcome 2: Products and services are designed to meet the needs of identified customer groups and are targeted accordingly.
- Outcome 3: Customers are given clear information and kept appropriately informed before, during, and after the point of sale.
- Outcome 4: Where customers receive advice, the advice is suitable and takes account of their circumstances.
- Outcome 5: Customers are provided with products that perform as they have been led to expect, and the associated service is of an acceptable standard.
- Outcome 6: Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint.
How we apply TCF
Our advisory process is designed around trade-off transparency — we show you what each option costs, what it covers, and what you give up. We do not recommend products based on commission. We use technology (AURA) to eliminate bias and ensure every recommendation is data-driven and personalised. All advice is documented in a Record of Advice (ROA) which you review and approve before any transaction proceeds.
Download full TCF Policy (PDF)Conflict of Interest Management Policy
Silverhurst Wealth Partners manages conflicts of interest in accordance with the FAIS General Code of Conduct and Board Notice 58 of 2010.
Our approach
We are an independent FSP — we are not owned by, affiliated with, or contractually bound to any product provider, bank, or insurance company. This independence is fundamental to our ability to provide unbiased advice.
Remuneration transparency
All remuneration received from product providers is disclosed in full in the Record of Advice (ROA). Where commission rates differ between products, this is noted and the impact on our recommendation is assessed and documented. Medical aid broker commission is regulated by the CMS at 3% of the total premium or R125.86 per member family, whichever is lower — it does not vary by plan richness, eliminating a common conflict vector.
Key mitigation measures
- No product provider ownership or affiliation
- Full remuneration disclosure in every ROA
- Data-driven recommendations via AURA (removes personal bias)
- Independent compliance oversight by Masthead
- Annual conflict of interest register review
PAIA Manual
In terms of the Promotion of Access to Information Act (PAIA), 2000, Silverhurst Wealth Partners maintains a manual describing the records held by the firm and the process for requesting access to information.
Download PAIA Manual (PDF)Information Officer
Louis Eldon de Waal
Email: info@silverhurstwealth.co.za
Terms of Service
Our terms of service govern the use of Silverhurst Wealth Partners' website and advisory services.